PRIVACY POLICY

Privacy Policy

Sil Connect ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

- Account Information: When you create an account on Sil Connect, we collect personal information such as your name, email address, phone number, and other details necessary to provide our services.

- Profile Information: If you are a service provider, we may collect additional information related to your business, including your business name, address, and service offerings.

1.2 Usage Data

- Log Data: We collect information that your browser sends whenever you visit our site, such as your IP address, browser type, operating system, pages visited, and the time and date of your visit.

- Cookies: We use cookies and similar tracking technologies to enhance your experience on our site. Cookies are small data files stored on your device that help us understand how you use our site and improve our services.

1.3 Payment Information

If you purchase a subscription or make any payments through our platform, we collect payment details such as your credit card information. We do not store payment card details directly; payments are processed by third-party payment processors that comply with industry standards for security.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide and Improve Our Services

- To create and manage your account.

- To facilitate transactions and process payments.

- To connect NDIS participants with service providers.

- To respond to your inquiries, support requests, and feedback.

2.2 To Communicate With You

- To send you important notices, updates, and promotional materials.

- To inform you of any changes to our services, terms, or policies.

2.3 To Enhance User Experience

- To personalize your experience on our site by tailoring content and recommendations.

- To analyze usage trends and monitor the performance of our platform.

2.4 To Ensure Security and Compliance

- To protect the integrity and security of our site and services.

- To detect, prevent, and address fraudulent or illegal activities.

- To comply with legal obligations and enforce our Terms of Use.

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties except as described in this policy.

3.1 Service Providers

We may share your information with third-party service providers who assist us in operating our site, processing payments, and delivering services. These providers have access to your information only to perform tasks on our behalf and are obligated to maintain its confidentiality.

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from public authorities (e.g., court orders, subpoenas).

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred as part of that transaction. We will notify you of any such change and your options regarding your information.

4. Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Your Data Rights

You have the following rights concerning your personal information:

5.1 Access and Correction

You may request access to the personal information we hold about you and ask for it to be corrected if it is inaccurate or incomplete.

5.2 Deletion

You may request that we delete your personal information, subject to certain legal or contractual obligations.

5.3 Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

5.4 Opt-Out

You may opt out of receiving promotional communications from us by following the unsubscribe instructions provided in those communications.

5.5 Restriction of Processing

You may request that we restrict the processing of your personal information under certain circumstances.

To exercise any of these rights, please contact us using the information provided below.

6. Third-Party Links

Our site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

7. Children's Privacy

Sil Connect does not knowingly collect or solicit personal information from individuals under the age of 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will delete that information as quickly as possible.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. By using our services, you consent to the transfer of your information to countries outside your own, which may have different data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our site and updating the "Last Updated" date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@silconnect.com.au

Phone: 0478522345

By using Sil Connect, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Thank you for trusting us with your information.