FAQ

Question About Sil connect

Sil Connect is an online platform designed to connect NDIS participants with Specialist Disability Accommodation (SDA), Supported Independent Living (SIL), and respite care services. We provide a comprehensive directory where participants can find and compare accommodations and support providers, while providers can list their services and reach a wider audience.

To register your business, simply visit our website and click on the "Register" button. You can create a free business listing by providing essential details about your services, accommodations, and contact information. For enhanced visibility, consider subscribing to one of our premium plans.

Creating a basic business listing on Sil Connect is free. However, we offer subscription plans that provide additional features and increased visibility for a fee. These plans are designed to help you reach more clients and enhance your listing’s prominence.

NDIS participants can use our search feature to browse and compare various SDA, SIL, and respite care options. They can filter results based on location, services offered, and user reviews. Detailed profiles and contact information help participants make informed decisions and connect directly with providers.

Once registered, you can log in to your account to update your business details, add new information, or modify your listing. For assistance with managing your listing or subscription, you can contact our support team at info@silconnect.com.au

To subscribe to a premium listing plan, log in to your account and navigate to the "Subscription Plans" section. Choose the plan that best fits your needs and follow the prompts to complete the subscription process. You can upgrade, downgrade, or cancel your subscription at any time.

We review all listings to ensure they meet our standards and guidelines. Providers are encouraged to keep their information accurate and up-to-date. Participants can also leave reviews and ratings, which helps maintain a high quality of service and transparency on our platform.

Yes, our premium subscription plans offer options for additional advertising and promotions. You can highlight special offers, new services, or any relevant updates to attract more attention to your listing.

We are committed to safeguarding your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal and business information. We use secure technologies and practices to ensure your data is safe and confidential.

If you have any questions or need assistance, please contact our support team at info@silconnect.com.au or call us at 0478522345. We’re here to help and ensure you have the best experience using Sil Connect.

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For more information, please visit our website or reach out to our support team. Thank you for being part of the Sil Connect community!